Return & Refund Policy

To preserve crop safety, prevent product contamination, and maintain seed germination integrity, all sales of agrochemicals, pesticides, fertilizers, and seeds are final.

• No General Change-of-Mind Returns: Once delivered, items cannot be returned due to personal preference or incorrect crop choices made by the buyer.
• Unopened & Sealed Containers: Even unopened chemical bottles or seed bags cannot be accepted back once delivered to maintain 100% quality assurance for all farmers.
• Opened / Tampered Items: Any bottle with a broken foil seal, opened cap, or unsealed seed bag is strictly ineligible for return or refund.

We replace or refund items only if they arrive physically damaged during shipment or if an incorrect item was dispatched by our warehouse team:

• Reporting Timeframe: You must inform our team within 24 to 48 hours of receiving the delivery.
• Required Evidence: Unboxing photo or clear video proof showing the shipping label, bottle leak, or damaged parcel before opening the primary container seal.
• Resolution: Once verified, we will arrange a direct replacement or credit a full refund to your bank account.

You may cancel an order free of charge before it leaves our distribution hub:

• Before Dispatch: Orders can be canceled immediately by contacting our team via phone/WhatsApp. Full refunds are processed via direct online bank transfer within 1–2 business days.
• After Dispatch: Once the courier picks up the parcel, the shipment cannot be canceled or recalled.

If your claim for a damaged or wrong delivery is approved:

• Our support manager will contact you directly via phone or WhatsApp.
• We will collect your preferred bank details (Account Number / IBAN or Wallet details).
• The full refund amount will be credited via direct online bank transfer within 24 to 48 hours of approval.

If you received a damaged parcel or have questions regarding your order delivery, contact our official support team: